What motor brand is used in your motorized roller shades?
We use Dooya or A-OK DC tubular motors both are world-leading motor brands widely trusted in the window treatment industry. These motors offer ultra-silent operation, precise stop positioning, and a rated lifespan of 50,000+ open/close cycles, ensuring long-term reliable performance for both residential and commercial use.
How can I control the motorized roller shade?
Our motorized roller shades support 3 control methods: (1) Wireless remote control with up to 30m operating range; (2) Smartphone App control via WiFi or Bluetooth for remote access from anywhere; (3) Built-in timer schedule for automatic daily open and close. All control accessories are included in the package.
Can you make custom sizes for large commercial windows?
Yes, we offer fully customizable sizes to fit any window dimension. For residential use, standard widths and heights are available. For commercial projects such as hotels, office buildings, and villas, we can manufacture oversized shades with width up to 4 meters and height up to 6 meters. Please contact us with your exact measurements.
Is the fabric blackout? What is the UV blocking rate?
We offer both light filtering and full blackout fabric options. Our blackout fabric blocks 99% of UV rays, effectively protecting furniture, flooring, and skin from sun damage. The fabric is made from premium fade-resistant polyester, easy to clean, and maintains its color and texture over years of use. Custom fabric colors are also available.
Is it safe for children and pets? Are there exposed cords?
Yes, our motorized roller shades feature a completely cordless design, eliminating all cord hazards. There are no exposed pull cords or lift strings, making the shade 100% child-safe and pet-friendly. The clean cordless appearance also gives your windows a modern and elegant look with no dangling elements.
Do you support OEM and ODM orders? What is the MOQ?
Yes, we fully support OEM and ODM orders. We offer custom fabric colors (100+ options, Pantone matching available), custom sizing, and custom logo printing. Our MOQ starts from as low as 1 piece for sample orders, with bulk order discounts available. Factory lead time is 7-15 days depending on order quantity and specifications.
How difficult is the installation? Are tools required?
Installation is simple and straightforward. Our motorized roller shades support both inside mount and outside mount methods. A complete mounting hardware kit including brackets, screws, and an installation manual is included in every package. No professional tools are required most customers complete installation within 30 minutes following the step-by-step guide.
What is the warranty policy and after-sales support?
We provide a 2-year warranty covering both the motor and fabric against manufacturing defects. Free samples are available before placing bulk orders so you can verify quality firsthand. We offer fast worldwide shipping via DHL, FedEx, UPS, or sea freight. Our dedicated after-sales support team responds within 24 hours to resolve any issues promptly.
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