Huasheng Window Fashion customer service team goes deep into the workshop to study and upgrade the service experience with the original intention of manufacturing.

In order to further strengthen the customer service team's professional understanding of the product and respond to customer needs with more efficient and accurate services, the customer service department supervisor led all staff to go deep into the production workshop and embarked on a unique journey of manufacturing research and further education.

Under the full explanation of the workshop manager, the customer service team conducted an immersive visit to Shutter, Blinds, and Shade, covering the entire process from raw material selection, process polishing, to finished product inspection. From Shutter's aerodynamic design principles to the precision mechanism of Blinds Slats' angle adjustment, from durability testing of hardware accessories to environmental standards for surface spraying, every step allowed customer service personnel to have a better understanding of the products and their reasons.

Previously, answering customers' questions about how to ensure the ventilation efficiency of Shutter was mostly based on data explanations. Now, seeing Louver's tilt angle design and the array layout of ventilation holes firsthand can more intuitively convey the core advantages of the product when explaining to customers. In response to customers' frequent inquiries about Blinds cleaning and maintenance, hardware service life, and other issues, the team has also come up with more practical solutions after witnessing the process details and quality inspection process of the product.

The customer service team will integrate the craftsmanship genes of the manufacturing end into the service process. In the future, with a more understanding of the product and a more demand oriented attitude, we will provide each customer with faster response, more accurate solutions, and more efficient problem-solving paths, so that Huasheng Window Fashion's service reputation and product quality can go hand in hand and continue to create value for customers.